Frequently Asked Questions (FAQ)

Orders & Shipping

How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking link. You can also check your order status by logging into your account on our website.

What shipping options are available?
We offer several shipping options, including standard and express delivery. Shipping times and costs vary depending on your location.

Do you ship internationally?
Yes, we ship to many countries worldwide. Delivery times and fees depend on the destination.

Returns & Exchanges

What is your return policy?
You may return unworn, unwashed items with original tags within 30 days of delivery for a full refund or exchange.

How do I return an item?
To initiate a return, log into your account and follow the instructions. Once processed, you will receive a refund to your original payment method.

Can I exchange an item for a different size or color?
Yes, if the item is in stock, we can process an exchange. Please note that availability may vary.

Products & Sizing

How do I choose the right size?
Our size guide provides detailed measurements to help you select the best fit. If you need further assistance, our customer service team can help.

Are your products machine washable?
Most of our knitwear requires gentle hand washing to maintain quality. Always check the care label before washing.

Do you offer repairs?
We recommend professional repair services for any damages. Unfortunately, we do not provide in-house repairs.

Payments & Discounts

What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.

Do you offer discounts or promotions?
Yes, we occasionally run special promotions. Sign up for our newsletter to stay updated on the latest offers.

Account & Technical Support

How do I reset my password?
Click “Forgot Password” on the login page, and we’ll send you a link to reset it.

Why can’t I log into my account?
Ensure you’re using the correct email and password. If issues persist, try resetting your password or clearing your browser cache.

How do I update my account details?
Log into your account and navigate to “Account Settings” to make changes.

For further assistance, please visit our Help Center.